Frequently Asked Questions
Question: I’m experiencing difficulties placing an on line order and checking out.
Answer: Please contact us, we will be able to create a voucher sale over the phone, take payment and arrange postage.
Question: How do I print my e mail voucher?
Answer: Your voucher will arrive by e mail as a PDF attachment, please open the PDF attachment and print, the quality of the print finish will be determined by the print specification of your printer.
Question: What delivery and postal options do I have?
Answer:
- Gift Vouchers can be emailed free of charge.
- Can be mailed 1st class in an A5 branded envelope £4.45.
- Can be mailed 1st class in a gift voucher box £7.95.
- Signed for options are also available.
Question: Can I have a VAT receipt for my purchase?
Answer: You will receive a VAT receipt a part of your order confirmation, in the event you need something more specific please contact us.
Question: I’ve received my voucher and there is a mistake on it can I get it amended?
Answer: Yes please do contact us, we can amend or re issue a voucher.
Question: I’ve lost my voucher can I still make a booking?
Answer: Vouchers can be retrieved from the system and re issued, but please do contact us as this is solely at the discretion of the manager on duty at the time of the query.
Question: Can I extend or refund my voucher?
Answer: Unfortunately vouchers cannot be extended or refunded.
Question: I have only part used my voucher, can I carry forward the balance?
Answer: Experience vouchers are for a single transaction, monetary vouchers can be part redeemed, the balance will be carried forward to use at a later date.
Question: How do I redeem my voucher?
Answer: Prior booking is essential and can be achieved by contact us on the following number: 01752 275850